Data & Privacy Policy of AirsideHub, a product of Tecoda Pty Ltd
This page is used to inform website visitors and customers of our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services, including the Tecoda IT website and our SAAS/Hosting product subsidiaries, specifically AirsideHub.
If you choose to use our Services and/or SAAS/Hosting products, you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service and SAAS/Hosting products. We will not use or share your information with anyone except as described in this Data & Privacy Policy.

Information Collection and Use
For a better experience while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to;

• Name
• Email address
• Physical address
• Telephone number
• Company name
• IP address,
• Cookies and data about usage of online services
• Blog comments, support queries and testimonials

The information that we collect will only be used to contact or identify you and you retain the individual rights to personal data management as listed in this policy.

Individual rights
The right to be informed: We inform our users about the use that will be made of their data.
The right of access: Our users can access all their data from their dashboard (where using our software products).
The right of rectification: Our users can update their information anytime they need through their profile page or by contacting data@tecoda.com.au
The right of erasure: Our users can delete their account themselves from the interface (if they are not on a paid plan), or send us a request to delete their account and all the information related to it via our live chat or by emailing us at data@tecoda.com.au
The right to restrict processing: We have processes in place to ensure that we respond to a request for restriction without undue delay and within one week of receipt. We have appropriate methods in place to indicate and restrict the processing of personal data on our systems.
The right to data portability: Our users may contact us anytime if they wish to get an export of their data. We have processes in place to ensure that we respond to a request for data portability without undue delay and within one week of receipt.
The right to object: Our users and their end-users may contact us anytime regarding this matter, and will take care of any legitimate request.
The right not to be subject to automated decision-making including profiling: We only collect the minimum amount of data needed and we don't do "profiling".

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Cookies are files with small amounts of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
For more general information on cookies, please read https://www.cookieconsent.com/what-are-cookies/

Employee Personal Data
The personal data of employees is used only in the context of employment for duty fulfillment and payroll. All data collected for Employees is protected with the same individual rights as our customers.

Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

GDPR Compliance
GDPR stands for General Data Protection Regulation; the European Union's data protection law which came into effect on 25 May 2018. This new legislation covers personal data collection and the privacy of EU residents. These new regulations also address doing business with EU residents or businesses – or in the event of collecting email addresses from visitors to our website from the EU. In the event of reselling international products, the GDPR also influences who will and will not be supplied to.

In addition to the personally identifiable information (personal data) listed above for consumers, the GDPR also recognises (without limitation);

• Tax file numbers
• Date of birth
• GPS location data and RFID tags
• Credit card and bank account details
• Social media handles
• Photos and videos
• Medical records, genetic and biometric data
• Sexual orientation, race or ethnicity and political stance
• Employee details and resumes of job applicants

Tecoda Pty Ltd does not store any Credit Card or bank account details of our customers or staff. All payment management is processed via protected and encrypted PCI compliant 3rd parties Xero and Stripe.

Service Providers
We employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. We have reviewed the GDPR compliance of our 3rd parties and will only continue services where compliance is active.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data breaches
We take our users personal data, business information and our system security very seriously. These are a few implemented procedures and methods that we take:

• We use MFA (Multi-Factor-Authentication) and SSO (Single Sing-On) on our sensitive accounts
• Access to our server systems is allowed only from specific IP addresses
• Daily backups
• Security tests to monitor the system

A personal data breach refers to a breach of security that can lead to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. Our duty is to keep our users information safe, and report certain types personal data breach to the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Data protection officer
Name: Gary Breakwell
Address: T1.401 55 Plaza Parade
Postal code: 4558
City: Maroochydore
Country: Australia
Telephone: +61753535178
Email: data@tecoda.com.au

Security Disclaimer
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us
If you have any questions or suggestions about our Data & Privacy Policy, do not hesitate to contact us.

Last updated 22/10/2024